How to Read SuperBuy QC Photos — The Complete W2C Quality Check Guide

Why QC Photos Are Non-Negotiable

Quality Control (QC) photos are photographs taken by SuperBuy warehouse staff of your items before international shipping. This service is completely free and takes 24-48 hours after your item arrives at the warehouse. Skipping QC photos is the #1 mistake beginners make. Without them, you're shipping blind — and international returns are expensive and time-consuming. Experienced W2C shoppers treat QC photos as mandatory, not optional. The community has developed detailed QC checklists for every product category, and this guide covers the most important ones.

How to Request QC Photos on SuperBuy

Once your item arrives at the SuperBuy warehouse, you'll see it in your "Warehouse" tab with a "Request QC" button. Click it and specify which photos you want. You can type custom instructions in Chinese or English — SuperBuy staff understand both. Be specific: "Please photograph the heel tab close-up," "Show the insole tag," "Photograph both shoes side by side." The more specific your request, the more useful the photos. You can request additional photos if the first batch doesn't show what you need.

• Go to "My Warehouse" in your SuperBuy dashboard
• Find your item and click "Request QC Photos"
• Type specific photo requests in the notes field
• Wait 24-48 hours for photos to appear
• Review photos carefully before approving shipment
• Request additional photos if needed (free)

QC Checklist for Shoes

Shoes require the most detailed QC review of any W2C category. The key areas to check are: (1) Overall shape and silhouette — compare to retail reference photos. (2) Logo placement and quality — swooshes, Jumpman logos, and brand text should be crisp and correctly positioned. (3) Colorway accuracy — colors should match retail under natural lighting. (4) Sole quality — check for even Boost texture, correct outsole pattern, and proper midsole height. (5) Stitching — should be even, tight, and consistent. (6) Materials — leather should look supple, mesh should be fine and even.

QC Checklist for Hoodies and Streetwear

For hoodies and streetwear, the key QC points are: (1) Print quality — graphics should be sharp, colors vibrant, and placement centered. (2) Embroidery — stitching should be dense, clean, and correctly colored. (3) Tag quality — brand tags should match retail in font, size, and placement. (4) Fabric weight — request a photo showing the fabric thickness or ask staff to describe it. (5) Zipper quality — should be smooth, branded, and properly aligned. (6) Drawstring — should be even length on both sides.

What to Do If QC Photos Show Issues

If your QC photos reveal quality issues, you have several options. First, you can request a return to the seller — SuperBuy will handle the logistics, though you'll pay return shipping within China (usually ¥10-20). Second, you can request an exchange for a different item or colorway. Third, if the issue is minor (slight color variation, small imperfection), you might choose to accept and ship anyway. Fourth, you can leave the item in the warehouse while you decide — SuperBuy offers free storage for 90 days. Never approve shipment if you're not satisfied with the QC photos.